What happens if I change my mind?

We know buying a car is a big decision — and we want you to feel confident the whole way through. That’s why we’ve built flexibility into the process:

💳 Before you complete your purchase

If you’ve placed a deposit but haven’t finalised the sale yet:

• Your deposit is fully refundable

• Just let us know and we’ll process the refund — no questions asked

🚗 After you’ve taken delivery

Every CarPlace car comes with our 7-Day Money Back Promise — if you change your mind within 7 days, you may be eligible for a full refund (less any applicable fees).

To be eligible, here’s what’s required:

• Notify us in writing within 7 days of delivery

• The car must have travelled less than 500 km and be in the same condition as when delivered

• All keys, logbook, accessories, and documents must be returned

• You’ll need to organise the car’s return (we may help with this, at our discretion)

• If the car was financed, the loan must be cancelled and the vehicle returned with clear title

📄 Full terms and conditions apply — click here to read the full 7-Day Money Back Promise