How does the 7-day return policy work?

We want you to love your new car — but if something doesn’t feel right, you can return it within 7 days of delivery under our 7-Day Money Back Promise.

✅ What you need to know:

To be eligible for a full refund:

• You must notify us within 7 days of delivery

• The car must have travelled less than 500 km

• It must be in the same condition as when it was delivered (including cleanliness and fuel level)

• All keys, accessories, logbook, and documents must be returned

• The car must not have been involved in an accident or used for commercial purposes

• You can only use the 7-Day return twice in a 12-month period

🚗 What’s the process?

1. Contact our team in writing within 7 days of delivery

2. We’ll arrange a re-inspection of the car

3. You’ll return the car (or we may help arrange the return)

4. If the vehicle was financed, you'll need to cancel the loan and return it with clear title

5. Once everything checks out, your refund will be processed within 7 business days

💡 A few other things to note:

• You’ll need to cover return costs unless we agree to assist

• If the car has been damaged or exceeds the 500 km limit, fees may apply

• Refunds go back to the original payment method or financier